Know what each customer is worth, and how to treat them.
Customer intelligence for telecom, streaming, energy and fitness. It starts with who is about to leave, and who is worth keeping.
51/100
Value score: more valuable than 83% of subscribers
this subscriber typical subscriber
Keep
26%chance of cancelling in 60 days, 9% within 20Grow
Lowroom to growValue
€72next 12 months · €38 at riskWhy?
- 71% of viewing is sport.
- 16 months as a subscriber.
- Acquired via search.
What should we do?
Prioritise a personal retention outreach before the next billing cycle.
By 28 October. Before the term renews.
Someone on your team reviews it before anything is sent.
What you find out
Every finding comes with the amount at stake and what to do about it.
- 0.7x on spend Paid social, broad targeting Cut it
- 1 in 5 Entry-plan subscribers already pressing against its limits Make the offer
- €38k a month At risk from failed payments, not from customers choosing to leave Fix the payment
Illustrative examples. Not client figures.
Complete, or one at a time
AGK (Acquire, Grow, Keep) comes complete or as separate modules. Complete, it gives each customer one next step that weighs what they are worth, how likely they are to leave and how much room they have to grow. Most start with the Keep module.
Acquire
What customers from each channel cost, what they bring in, and when they pay back.
More on AcquireKeep
Who is likely to leave and why, and which of them are worth the cost of keeping.
More on KeepWho we are
KeelShift is a small team of senior practitioners. We have owned the churn and lifetime-value numbers inside a major operator’s value-added services business, and have worked across telecom, VAS, carrier billing and iGaming.
You get the newest technology where it makes a difference, and cheaper, proven technology everywhere else.
AI makes us faster. It does not know that a failed charge is not a cancellation, or that the base moved because the operator changed something.
- We join billing, usage, campaign and contact history into one view of every customer.
- Every model is tested on customers and periods it was not built on. You see what failed as well as what worked.
- We work on hashed identifiers by default, process data in the EU and delete it when the work is done. On-premise is available.
Start with a pilot
In ten business days we run the Keep module on your data and walk you through it: who is likely to leave, who is worth keeping, and what else your data can answer. The scope is fixed and there is no ongoing contract.
